Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions or suggestions please let us know by sending us an email at: [email protected] or visitng our "Contact Us" page.
Q. Where do you ship from?
A. We ship from our partnered warehouses & manufactures located in the United States and China.
Q. Why might my products arrive in different packages?
A. We have different warehouses containing different goods.
Q. How long will it take for my items to arrive?
A. It will usually take 15-35 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
Q. Where do you ship to?
A. At the moment we only ship to the United States and Canada. Although, in the future we want to ship worldwide so that everyone can enjoy our products!
Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!
Q. How do I collect my discount code after subscribing to the newsletter or sharing this store with a friend?
A. Once you have entered your email to subscribe to our newsletter or shared our store with a friend, scroll upwards and you will be asked to verify you aren't a bot. Once you have finished with the verification, click submit and you will see the discount code. You can use that discount code to SAVE money on your orders!
Q. Which currency will I be charged in?
A. We process all orders in CAD. However, you are able to view the price of the product in another currency by going to the top right of the page and pressing on the globe icon (located to the left of the shopping cart icon). Once you have pressed on the globe icon you will be presented multiple options of different currencies to view the price in.
Q. Will I receive a confirmation email when I place my order?
A. Yes, all customers will receive a confirmation email after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to [email protected] or you can visit our "Contact Us" page.
Q. How can I pay?
A. We accept PayPal, MasterCard, visa, and American Express.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure!
Q. If I enter my shipping and/or contact information will you sell it?
A. Absolutely not! The information you provide us is strictly for us to send you your purchased product to the correct location and to follow up with you or to send newsletters of our promotions, sales, and discounts.